If the Product you bought is not sealed upon receipt, defective, or faulty, you have the right to return it to My Swiss Cosmetics. In such case, you may contact us using the following contact information and we will arrange for the replacement of the defective Product at no additional cost:
- Pharmacie du Jazz SA
- +41 (0)21 963 06 67
My Swiss Cosmetics will accept exchanges or returns of any of our Products provided that it has not been used and opened. For exchanges and returns, send the Product back to us along with the original copy of the invoice, and make sure to note the reason of the return or exchange. Please notethat we will have to investigate the matter first to determine if there is anything that restricts the possibility of return as much as possible and that it is subject to quire drastic conditions.